Returns & Refunds
If you are not completely satisfied with your purchase, we accept returns on select items within 7 days of receipt. Items must be postmarked by the 7th day to be eligible for a refund.
Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. White Cliff Studio cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
All custom orders, flash sale items, furniture, artwork, books, sale items, and certain lighting are final sale and cannot be returned.
In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.
Discount codes cannot be used on sale, gift boxes, as well as some lighting and furniture pieces. Discount codes cannot be combined with other discount code and they can only be used at time of checkout. Please note discount codes do not apply to shipping.
Please note, some of our products are vintage items. This makes them one of a kind and slightly imperfect, just how we like it! Our vintage items are thoroughly inspected and meet our high quality standards. Condition is already reflected in price.