We do not accept orders online for our custom cabinetry lines. To get a quote on cabinetry, please have your contractor or cabinet designer provide the necessary order information for us to quote.

Once we have received the order information we will then provide you a price with estimated shipping and tax as well as an estimated production and delivery date.

Please note that all cabinetry order details are the responsibility of the purchaser to make sure they are correct.

We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.

You can also track your order here: TRACK ORDER

Discount codes cannot be combined with other discount codes and they can only be used at time of checkout.

Discount codes cannot be used on sale items, gift boxes, as well as some lighting and furniture pieces.

Please note discount codes do not apply to shipping.

Visit this page to create an account and start building your gift registry.

Visit this page and search by the registry creator's first and last name.

Shipping rates for non-furniture products under 25lbs are based on order total - see the chart at the bottom of this page for standard and expedited rates. Standard shipping is free for orders of $100+ on non-furniture products. `

Freight shipping rates for Large items over 25lbs like furniture and Large Rugs are calculated at checkout based on the carton weight of the item (this weight may differ from the weight listed under product specifications). See the chart below for freight shipping rates on furniture. Free Shipping on large items is offered for orders over $300

White glove delivery includes a delivery team, in-home placement in the room of your choosing, and removal of any packaging.

Most furniture and oversized items will be delivered to your room of choice. For ease of delivery, please ensure the space is prepped for placement of your order prior to delivery. Please note, our white glove delivery service does not include the removal of any existing furniture.

Please be sure to check your building's requirements and clearances prior to placing your order. If we are unable to meet the full requirements upon delivery, furniture items will only be deliverable to the front doorstep.

Standard Shipping for in stock items is 3-5 business days. All large LTL freight items may take longer. Expedited 1-2 day shipping is also available.

Made to order or out of stock items will show the estimated lead time before they are ready to ship on the product listing.

We understand that plans can change, and we do our best to accommodate cancellation requests whenever possible.

Orders Under $100

Cancellations are accepted at no charge for orders under $100, provided the order has not yet shipped.

Orders Over $100

For orders over $100, cancellations are accepted prior to shipment but will incur a 5% cancellation fee. This fee helps cover non-refundable payment processing costs and administrative handling associated with preparing your order.

Timing of Cancellation Requests

To cancel an order, please contact us as soon as possible. Once an order has shipped, it can no longer be canceled and will be subject to our standard return policy.

Special Order & Backordered Items

Please note that many of our products are made-to-order or shipped with extended lead times. In some cases, once an order has been submitted to the manufacturer, it may no longer be eligible for cancellation.

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. 

Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. A 5% restocking fee will be added to all returns. We will provide an insured return label, however it is the responsibility of the buyer to ensure the item is adequately packaged for return. White Cliff Studio cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.

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All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.

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Items not eligible for return:

Custom Orders, Flash Sale items, Furniture, Artwork, Books, and Sale Items

Rugs larger than 5x7

Lighting: All Wall and Ceiling Lighting (only lamps are eligible for return)

Bulk orders are not eligible for returns

In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.​

Please note, some of our products are vintage items. This makes them one of a kind and slightly imperfect, just how we like it! Our vintage items are thoroughly inspected and meet our high quality standards. Condition is already reflected in price.

Click the link below to go to your customer account page:

https://account.whitecliffstudio.com/orders

Once logged in, navigate to the orders section and select the order you would like to return. You can then follow the prompts to submit the return request. 

**Submitting a return request does not automatically mean that your return has been processed. Please allow 24-48 business hours for us to review your request.

Please book a Discovery Call here to provide us the information we would need for an informative intake call.

We charge a flat fee for our design services. These flat fees are based on the size and scope of the project and are determined during your 2 Hour Consultation.

Yes! We offer both in person and remote design services to anyone in the contiguous 48 states.

Schedule a Discovery Call to allow us to get more information and see what services would best fit your needs.

Yes. We are both a design & build studio as well as a retailer. If you are not in need of any design services, but wish to shop our builders showroom for your home renovations project, call to make an appointment where one of our staff can work with you and your contractor for selections.